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Nissan Technical Centre
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Deputy General Manager - Sales, NMIPL

Deputy General Manager - Sales, NMIPL

Nissan Technical Centre

3 - 10 years

5 - 12 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

lms penetration stock management atl ssi dms forecasting wholesale monitoring crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

EXPECTED END RESULTS

MAJOR ACTIVITIES

Retail & Wholesale Volumes

Enquiry Management- Enquiry Generation, Test Drive, Home Visits
Lead management of Cardekho /LMS and Product Websites
Managing retail at dealerships
Enhancing retails through corporate/fleet business
Target Setting and Monitoring
Promotion- ATL/BTL Management.
Dealer Stock Management- Managing Aging of inventory
Order forecasting
Inventory Funding Management of dealerships
Co-ordination and liasioning with Financers for Retail and WS funding
Recommendation of parties for Network Expansion in open area

SSI Score

Implementation of Nissan Sales Standards at dealerships
Implementation of processes for customer satisfaction
CRM intervention at dealerships
Customer Concern Resolution and managing escalations
Root cause analysis for complaints and continuous improvement

Institutional & Corporate Sales

To tap potential in Top 50 Corporates in the region
To identify customers for bulk deals in the region
To identify Top 20 fleet operators in the region and ensure regular business from them
To ensure adequate manpower in each dealership for corporate business
ATL/ BTL activities for enquiry generation

SOP Compliance

Implementation of Nissan Standards on infrastructure, Test Drive Cars, Manpower availability and grooming, Sales Processes
Gap identification and continuous improvement

DMS Implementation

Usage and monitoring of DMS
Ensuring timely submission of enquiries, booking and retails in the system

Allied Business

Ensuring 90% + inhouse Insurance penetration by dealer
Ensuring 60% + inhouse finance penetration by dealer
Ensuring min accessory sales of Rs 6000 / per new car sales
Ensuring min Extended warranty penetration of 60% of new car sales
To initiate NIC business at all dealership to ensure that they are exchange ready. Min exchange penetration to be 20%

%trained Sales People at dealerships

Identification of training needs of dealership employees
Continuous improvement through download of training bulletins, class room training, role plays and hand holding
Manpower Adequacy and Retention management
Min. 80% trained manpower at all times
To keep a check on attrition below 20%

Dealer Working Capital

Liasoning with financers to enable required working capital for dealerships
Keep a check on working capital availability and diversion of funds in to other businesses
Ensuring check on capital erosion due to business losses and ensuring profitability of dealership

Dealer Satisfaction Index

Managing dealer expectations on business development
Managing dealer profitability
Ensuring timely redressal of dealer concern
Timely dealer claim settlement

Gurugram Haryana India

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