Deputy General Manager

As a Head of Lifecycle at Porter, your role revolves around ensuring impactful journeys for partners by focusing on various key areas: - **Engagement (RnR, Welfare):** - Conduct campaigns to increase engagement and positive behavior from partners through positive reinforcements. - **SLA:** - Maintain committed SLAs like ABRTG (Accepted but refused to go), Delay, etc., through negative reinforcements. - **Retention:** - Implement initiatives to enhance partner retention on the platform in the medium to long term. - **Training and Communication:** - Equip and train partners for optimal performance on the platform, engaging with them through various communication channels. - **3PL Vendor Lifecycle Management** Your responsibilities include: - **Ownership and Process Management:** - Ensure all lifecycle processes are well-designed and effectively executed. - **Performance Metrics:** - Monitor and improve lifecycle metrics to meet targets continually. - **Team Management:** - Hire, manage, and develop individuals within the lifecycle team. - Conduct performance reviews and provide constructive feedback. In this role, you will need skills such as: - **Analytical Ability** - **Structured Thinking** - **Team Management (Manager of Managers)** - **Empathy** - **Articulation & Communication** If you are ready to drive innovation, shape the future of last-mile logistics, and lead a dynamic team towards success, Porter awaits your application to be a part of this extraordinary journey. Join us as we revolutionize the transportation industry and redefine what's possible every day. Apply now and be a part of Porter's vision to move a billion dreams, one delivery at a time. Company URL: [Porter](https://porter.in/),