Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

thanjavur

Posted:1 day ago| Platform:

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Skills Required

customer service sme customer support team leading customer handling accounts payable customer relationship team management team handling subject matter expertise invoice processing technical support escalation management email support crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Purpose

To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits.

Duties and Responsibilities

Achieve collections target by visiting customers/agency
Monitor performance against set parameters and provide regular updates and providing proper guidelines
Milestone reviewing and tracking
Ensure legal guidelines are complied with while repossessing products
Travelling with the RO's
To do timely allocation of the cases of the team members
Should be Profecient in excel
Daily tracking of the performance of the team members
Maintain accurate records of customer interactions and transactions
Handle escalations promptly and effectively to resolve issues
Daily DRR (Daily Risk Report) managementDevelop and implement strategies to improve collection rates
Counsiling and grooming of his direct reportee to enhance and polish their sets
Manage a team of collection officers to achieve overall targets
Rectify problems encountered during the collection process
Manage average collection reports to monitor and improve collection performance
Legal Recovery for Urban NPLWheels (Vehicle Finance) Repo and Legal ManagementLitigation & Case ManagementCompliance & Risk MitigationReporting & Documentation

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