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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

kolkata

Posted:1 month ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within specified cost limits. Duties and Responsibilities

Achieve collections targets by visiting customers/agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure legal guidelines are complied with during product repossession.

Travel with Relationship Officers (ROs).

Timely allocation of cases to team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Daily management of DRR (Daily Risk Report).

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets by visiting customers/agencies.

Ability to monitor performance, provide updates, and offer guidance to the team.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for repossession.

Willingness to travel with ROs as required.

Experience in timely allocation of cases among team members.

Proficiency in Excel for tracking team performance.

Ability to maintain accurate records of customer interactions and transactions.

Skill in handling escalations promptly and resolving issues effectively.

Experience in managing DRR (Daily Risk Report).

Ability to develop and implement strategies to improve collection rates.

Experience in counseling and grooming direct reportees.

Proven experience managing a team of collection officers to achieve targets.

Problem-solving skills in the collection process.

Experience with managing collection reports and improving performance.

Knowledge of legal recovery processes for Urban NPL Wheels (Vehicle Finance), repo, and legal management.

Experience in litigation and case management.

Understanding of compliance and risk mitigation practices.

Experience with reporting and documentation.

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Deputy Area Manager - Debt Management Services - SME