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Deputy Area Manager - Debt Management Services - SME

Deputy Area Manager - Debt Management Services - SME

Bajaj Finance

4 - 5 years

5 - 10 Lacs

chandrapur

Posted:1 month ago| Platform:

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Skills Required

finance documentation legal risk management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deputy Area Manager - Debt Management Services - SME
Job Purpose
To achieve the assigned branch's Debt Management Services targets while ensuring monthly target fulfillment within the specified cost limits. Duties and Responsibilities

Achieve collections target by visiting customers or agencies.

Monitor performance against set parameters and provide regular updates and proper guidelines.

Review and track milestones.

Ensure compliance with legal guidelines during repossession of products.

Travel with Relationship Officers (ROs) as required.

Timely allocation of cases among team members.

Proficient in Excel for daily tracking of team performance.

Maintain accurate records of customer interactions and transactions.

Handle escalations promptly and effectively to resolve issues.

Manage Daily Risk Report (DRR) activities.

Develop and implement strategies to improve collection rates.

Counsel and groom direct reportees to enhance and polish their skill sets.

Manage a team of collection officers to achieve overall targets.

Rectify problems encountered during the collection process.

Manage average collection reports to monitor and improve collection performance.

Legal recovery for Urban NPL Wheels (Vehicle Finance) repossession and legal management.

Litigation and case management.

Compliance and risk mitigation.

Reporting and documentation.

Required Qualifications and Experience

Experience in achieving collections targets through customer or agency visits.

Ability to monitor performance against set parameters and provide regular updates and guidelines.

Experience in milestone reviewing and tracking.

Knowledge of legal guidelines for product repossession.

Willingness to travel with Relationship Officers (ROs).

Ability to allocate cases timely among team members.

Proficiency in Excel for daily performance tracking.

Record-keeping skills for customer interactions and transactions.

Ability to handle escalations promptly and effectively.

Experience in Daily Risk Report (DRR) management.

Skills in developing and implementing strategies to improve collection rates.

Experience in counseling and grooming direct reportees.

Team management skills for collection officers.

Problem-solving abilities during the collection process.

Experience in managing average collection reports.

Knowledge of legal recovery for Urban NPL Wheels (Vehicle Finance).

Litigation and case management experience.

Understanding of compliance and risk mitigation.

Reporting and documentation skills.

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Deputy Area Manager - Debt Management Services - SME