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Acumera Rigel
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Deployment Team Lead (Tier 3)

Deployment Team Lead (Tier 3)

Acumera Rigel

5 - 10 years

7 - 12 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

networking project management process improvement deployment team leader medical insurance jira information technology firewall computer networking

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deployment Team Lead (Tier 3)

Bengaluru, IND

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Job Type

Full-time

Description

Who We Are

Acumera is now Scale Computing! Scale Computing is a global leader in edge computing, hyperconverged infrastructure, and managed networking solutions. We deliver innovative, secure, and scalable technology that powers critical operations worldwide.

We re a growing company looking for motivated professionals to join our team!

What We re Looking For

The Overnight Team Lead oversees the nightly deployment operations for Scale s global network rollout projects. This position ensures smooth execution of customer cutovers, manages shift performance, and coordinates directly with U.S. leadership to maintain deployment continuity between time zones.

Responsibilities

Manage daily overnight shift operations and delegate work among deployment technicians.
Oversee nightly customer cutovers, ensuring proper coordination with field vendors and the NOC.
Serve as the
Tier 3 escalation point
for complex network and configuration issues.
Track and report nightly metrics: cutovers completed, escalations handled, tickets pending action.
Conduct daily handoff reporting through Confluence and Slack to U.S. Deployment Leadership.
Maintain documentation accuracy across JIRA, AcuVigil, and HubSpot.
Provide coaching, performance feedback, and ongoing mentoring to Tier 2 technicians.
Participate in cross-team reviews and process improvement initiatives.
Ensure compliance with SOPs, handoff templates, and shift reporting timelines.

Requirements

Bachelor s degree in Information Technology, Computer Networking, or related field.
5+ years of experience in network deployments, implementation, or operations.
Strong background in
Firewall, and enterprise routing/switching technologies
.
Hands-on experience with JIRA, Confluence, and Slack for project management.
Proven leadership in managing small technical teams under tight deployment timelines.
Excellent written and verbal communication skills.
Availability for
7:00 AM 4:00 PM IST
shift (U.S. overnight hours).

Perks and Benefits

Group medical insurance.

Casual dress code.

Hybrid Work schedule

Paid company holidays.

Cab Facilities.

Fully stocked snacks at office.

Vibrant and Inclusive Workplace Atmosphere.

Flexible work environment and an opportunity to grow as we grow.

Scale Computing is an equal opportunity employer. The final candidates will be subject to a pre-employment background check.

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Deployment Team Lead (Tier 3)