Deployment Team Lead (Tier 3)

As a candidate for the Overnight Team Lead position at Scale Computing, you will play a crucial role in overseeing the nightly deployment operations for global network rollout projects. Your responsibilities will include managing daily overnight shift operations, overseeing customer cutovers, serving as the Tier 3 escalation point for complex network issues, tracking and reporting nightly metrics, maintaining documentation accuracy, providing coaching to Tier 2 technicians, participating in process improvement initiatives, and ensuring compliance with SOPs and reporting timelines. Key Responsibilities: - Manage daily overnight shift operations and delegate work among deployment technicians. - Oversee nightly customer cutovers, ensuring proper coordination with field vendors and the NOC. - Serve as the Tier 3 escalation point for complex network and configuration issues. - Track and report nightly metrics: cutovers completed, escalations handled, tickets pending action. - Maintain documentation accuracy across JIRA, AcuVigil, and HubSpot. - Provide coaching, performance feedback, and ongoing mentoring to Tier 2 technicians. - Participate in cross-team reviews and process improvement initiatives. - Ensure compliance with SOPs, handoff templates, and shift reporting timelines. Qualifications Required: - Bachelor's degree in Information Technology, Computer Networking, or a related field. - 5+ years of experience in network deployments, implementation, or operations. - Strong background in Firewall, and enterprise routing/switching technologies. - Hands-on experience with JIRA, Confluence, and Slack for project management. - Proven leadership in managing small technical teams under tight deployment timelines. - Excellent written and verbal communication skills. - Availability for 7:00 AM - 4:00 PM IST shift (U.S. overnight hours). As part of the benefits package at Scale Computing, you can enjoy group medical insurance, a casual dress code, a hybrid work schedule, paid company holidays, cab facilities, fully stocked snacks at the office, a vibrant and inclusive workplace atmosphere, and a flexible work environment with opportunities for growth. Scale Computing is an equal opportunity employer, and final candidates will undergo a pre-employment background check.,