Department Manager

1. Customer-focused

• Advises customers and makes sure that the entire team complies with the standards established by the company, always being

a role model.

• Guarantees excellent customer service in his/her department.

• Makes sure the team seeks customer loyalty ensuring a better shopping experience, always being a role model.

2. Sales management of products at the store

• Analyses the sales reports taking necessary decisions and following up on them, communicating the results to the team and

making sure the team of assistant managers are properly trained.

• Provides feedback to store management and the product manager regarding product performance in the department

depending on the needs of the store.

• Knows about the products and the collections of the season and makes sure the team is trained.

• Knows the product needs of the brand and competitors (PVP, image, etc.), sharing the information with the team.

3. Ensuring that the store maintains the standards of the company’s image

• Makes sure that the products displayed at the store meet image criteria.

• Optimises the product display with the image team and store director based on the analysis of sales reports and continuous

decision making to achieve a greater sales impact.

• Supervises the final result of display changes (reaction) and trains the team on the changes that have been made.

• Makes sure that the furniture in the store is in good shape.

4. Optimising the merchandise management processes in store and stockrooms

• Through the operations team, keeps the products in the stockroom and labelled according to efficiency standards and criteria.

• Ensures the receipt and delivery of merchandise, as well as product rollouts in a timely manner.

• Makes continuous replenishment of products at the store possible by organising and distributing among the operations team,

ensuring they are replenished from the stockroom using tools available at the store.

• Maintains and optimises the product management processes in the department such as the distribution of overstock in the

fitting room, movement of products to the store and stockroom, etc.

• Ensures that the demand for the product is carried out effectively to achieve a greater impact on the sale.

5. Keeping human resources organised with the office manager

• Efficiently manages resources depending on the department’s needs at the time.

• Ensures timetables are created a month in advance, complying with HR regulations and ensuring the maximum efficiency of the

department.

• Does administrative work such as returns to work, leaves, shift changes, etc.

• Guarantees compliance with the occupational risk prevention policy.

• Trains, evaluates and develops the team, providing them constant feedback.

• Recruits and selects the team with the Recruitment Centre (when available), making sure the new employees are onboarded the