Delivery Transition Head

Job Description

About The Role Role The Delivery Transition Head is the owner of the transition, delivery and change management and has the responsibility for the smooth transition of the assigned business, stabilizing operations and managing change within the organization. Roles and Responsibilities - The leader will be the point of contact for the assigned client manager and also with the onshore managers for the related processes - He/She will coordinate and work closely with all the managers on managing the client relationship, performance, efficiency, cost, improvements and controls. - Lead / participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle - Ensure project specifications (timelines, budget, SLAs) are achieved Equal opportunities, equal dignity without discrimination At Wipro, applicants are considered for employment solely on the basis of their qualifications and competencies. As an employee you will enjoy equal opportunity in all aspects of employment, including recruitment, training conditions of service and career progression. Furthermore, we are committed to maintaining a workplace where each employee's privacy and personal dignity is respected and protected from offensive or threatening behavior including violence and sexual harassment. Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables. Should have migrated at least 3 projects in Banking and financial services domain. Specifically need experience beyond Credit card and customer services processes in banking - Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables. Combining process migration activities along with IT implementation - Gives customer distinct advantage as vendor manages both IT as well as the operations - Optimization of the transition methodology – reduce time, reduce costs, reduce risks, retain/ improve quality - Responsible for risk management – understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning. Responsible for the creation and/or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity. - Lead / participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses/Client Presentations and sales cycle ? ? ? ?