Job
Description
Job Description The Delivery Risk Manager serves as the central escalation point between Customer Delivery Operations and Supply Chain teams, ensuring consistent risk management processes across regions. This role leads delivery risk reviews, manages the CDO tool, drives resolution of supply issues, and provides executive-level reporting to support timely decision-making and business continuity. How You Will Contribute And What You Will Learn Act as the single point of contact for managing Customer Delivery Operations (CDO) escalations, ensuring smooth information flow between Delivery, Supply Chain, and Market Operations teams. Own and drive consistent execution of the CDO and Delivery Risk Management process across regions, ensuring process adherence and alignment with governance standards. Administer and maintain the CDO tool; support local users and ensure timely, accurate updates, escalation logging, and ticket-level adjustments. Lead weekly Risk & Opportunity (R&O) calls and executive-level delivery risk reviews, coordinating with stakeholders to track risks, opportunities, and recovery actions. Interface with Supply Chain contacts to escalate delivery risks, align on recovery plans, and arbitrate cross-BL component allocation when needed. Facilitate stakeholder discussions (PMs, SC, Market Ops, Logistics) to define and drive mitigation plans and validate Rest Value/Risk assessments. Ensure accurate reporting of CDO data in business reviews and deliver weekly executive-level R&O reports across markets and business groups. Track and report the net value of sales impacted by hardware delivery issues post-quarter, enabling insight into lost opportunities and operational impact. Key Skills And Experience You Have: Strong understanding of supply chain management and delivery operations. Excellent communication and interpersonal skills to effectively interface with various teams and stakeholders. Proficiency in using reporting tools like Power BI and managing data consistency. Ability to lead and facilitate discussions and meetings with diverse groups. Strong analytical skills to assess risks and opportunities and make informed decisions. Experience in managing escalation processes and coordinating recovery plans. Ability to work collaboratively in a fast-paced environment and adapt to changing priorities. Detail-oriented with a focus on achieving consistent and updated information in management reports. About Us Come create the technology that helps the world act together Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work What we offer Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality: One of the World’s Most Ethical Companies by Ethisphere Gender-Equality Index by Bloomberg Workplace Pride Global Benchmark At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed. Show more Show less
