Delivery Operations Team Lead

Skill required: Retirement Solutions - Real Estate Management

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do Tower:UK Pension Commercial PropertyLevel:CL9

What are we looking for Bachelor s degreeExperience in UK Pension- Commercial Property, with a proven track record of successfully managing and leading teams.Strong leadership skills, with the ability to motivate and inspire team members.Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiencesStrong analytical and problem-solving skills, with the ability to identify and resolve operational issues.Knowledge of operational best practices, including quality control, performance management, and process improvement.Proficient in MS Office applications Word, Excel PowerPointStrong organizational skills, with the ability to manage multiple projects and priorities simultaneously.Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.Up to 10 years of experience in UK Pension domain Commercial Property.Subject Matter Expert/ Trainer with 6+ years of experience in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance.Experience in managing day-to-day activities related to commercial property within Self-Invested Personal Pension (SIPP) schemes. This includes processing acquisitions, disposals, lease transactions, inspections, and responding to technical and client servicing enquiries. Knowledge of MS Office Tools.
Roles and Responsibilities: Lead and oversee the execution of property acquisitions and disposals within Self-Invested Personal Pension (SIPP) schemes, ensuring compliance with regulatory rules and regulations.Manage lease transactions including new leases, renewals, rent reviews, and terminations, coordinating with legal and surveyor teams.Supervise scheduling and documentation of property inspections, vacant property checks, and valuations to maintain portfolio integrity.Provide technical oversight on mixed property matters such as title reviews, planning permissions, and environmental assessments.Act as a senior escalation point for client servicing enquiries, delivering timely and accurate resolutions.Collaborate with internal stakeholders and third-party providers to ensure smooth property servicing and transaction flow.Monitor operational performance and implement process improvements to enhance efficiency and compliance.Support training and development of team members to build technical expertise and service capability.Contribute strategic planning and resource allocation to support business growth and incremental headcount needs.Respond to management enquiries from clients, advisers, and internal teams with accurate and timely information.Contribute to onboarding and servicing activities as part of incremental headcount expansion.Complies with all regulatory requirements, procedures, and Federal/State/Local regulations.Researching on any queries/ requests sent by the Business Partners/Client Support Teams and replying to the same with minimum response time.Review the job aids/process guides to ensure it is updated with all the processing information.Completing assigned responsibilities and projects within timelines apart from managing daily BAU.
QualificationAny Graduation