Delivery Operations Team Lead

Skill required: Retirement Solutions - Investment Management

Designation: Delivery Operations Team Lead

Qualifications:Any Graduation

Years of Experience:7 to 11 years

What would you do Tower:UK Pension- Investment AdministrationLevel :Management CL9

What are we looking for Graduate in any stream.Experience in the UK Pension- Investment Administration domain (preferred)Open to flexible shifts based on business requirements.Good verbal written communication skillsGood typing skills and attention to detail.Good time management skills. Ability to work independentlyUp to 10 years of experience in UK Pension domain Investment Administration (preferred).Subject Matter Expert/ Trainer with 7+ years of experience in remote transitions, developing quality checklists, performing RCA, and developing action plans to improve quality performance.Must have experience in Limit Reviews, Investment Management, Fee Adjustments, Payment Allocations, Asset Transfer, Corporate actions Fund Mergers, Bulk Disinvestment, Annual Statements, Data Development, Application and Payment (Investment options and confirmations, Transaction), Income tax submissions and enquiries.
Roles and Responsibilities: Lead and supervise end-to-end execution of pension-related processes including limit reviews, fee adjustments, payment allocations, and bulk disinvestments.Ensure compliance with government regulations and scheme-specific rules across asset transfers, corporate actions, and fund mergers.Review and approve high-value or sensitive transactions, escalating risks or anomalies to senior stakeholders.Oversee the preparation and accuracy of annual statements, income tax submissions, and member communications.Act as the primary liaison between pension administrators, custodians, fund managers, and internal teams to resolve operational issues and ensure service-level adherence.Monitor data development initiatives to improve reporting quality, automation, and audit readiness.Implement controls and review mechanisms to ensure accuracy in application processing, investment confirmations, and transaction records.Drive continuous improvement across operational workflows, identifying opportunities for efficiency and risk mitigation.Mentor and support team members in handling complex pension scenarios and regulatory enquiries.Develop and maintain a deep understanding of the UK Pensions landscape, including industry trends, an overall understanding of end-to-end insurance policy cycle, emerging technologies, and regulatory requirements.Prepare and present reports to senior management on team performance, client satisfaction, and business metrics.
QualificationAny Graduation