Job
Description
Skill required: User-Generated Content Moderation - Content Moderation Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? "Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web. Data annotation is used by companies to help identify patterns and improve accessibility to content. Annotators spend their time reviewing and scrutinizing the data closely to ensure that it is accurately tagged. Annotators help categorize content and work on videos, audios, map, advertisements, images, and other types of material. They assess the content and then attach tags to the content, further identifying, classifying & labelling objects, ultimately contributing to AIML." What are we looking for? "Collaborate with clients to review SOPs, improving policies, and sharing the recommendations. Focus on people and end-to-end management of team including timely communication and connects. Documentation of feedback and any key communication along with conducting daily huddles. Enhance, develop, and improve tool features and enablement strategies. Prepare training materials in line with policy understanding and arranging a training or refresher after authorization. Verify that the production teams data follows project-specific guidance and the scope of work. Track error rates for trends indicating the?need for refresher training of team members. Manage the planning and development of metrics reports by reviewing reports and performance indicators of team members to identify methods of process improvement. Obtain and analyse relevant data to provide quality improvement methodologies and lead improvement initiatives. Perform real-time audits on project data and analyse and provide feedback to internal teams. Depending on demand and project complexity, distribute reports on project quality and operator quality. Collaborate with support teams to identify process improvement opportunities and ensure optimal SLA delivery. Stakeholder Management. Strong communication- Verbal & Email Writing. Functional skills- reporting and dashboarding. Domain Experience. Client Handling, Innovation, Critical thinking, learning agility, ownership mentality & emotional intelligence. MS Office- Proficiency P1. Proven Team handling experience- 2-3years, Team size: 20. Operational- Metric Management. Annotation/Mapping/content moderation experience. Experience with interest in Digital Marketing/content moderation/Annotation. Ensure compliance in following Accenture and client policies/practices. Ensure all the required daily/weekly/monthly templates and reports are updated on time and shared to the relevant stakeholders." Roles and Responsibilities: "Understand Client Policies and Guidelines. Ability to establish strong client relationship. Ability to meet deadlines and metrics. Ability to work well in a team and coordinate well with the support staff. Adaptable and flexible with problem solving skills. Identify improvement opportunities in workflow and suggest solutions. Interact effectively with other internal and Client teams. Review and validate reports before client submission. Achieve quality standards for all relevant metrics " Any Graduation Show more Show less
