Delivery Operations Associate Manager

Skill required: Retirement Solutions - Payment Operations
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? Tower: UK Pension- Transfers Out Level: Management CL8
What are we looking for? •Must have/ minimum requirement • 12+ years of experience in UK Pension domain – Transfers Out - Managing participant level services • 5+ years experience in Transfers Out processes such as Cash transfers out, Bulk Transfer Transfers of Death benefits, Due diligence • Excellent leadership skills, ability to manage a team in critical situations, drive holistic engagement, developing quality checklists, performing RCA, developing action plans to improve quality performance • Ability to identify and implement improvement opportunities across process, reporting and controls. Skillset: • Bachelor’s degree • Experience in the UK Pension domain is mandatory • Experience in Leading & Managing teams and strong leadership skills, with the ability to motivate and inspire team members. • Excellent communication skills, both written and verbal, with the ability to effectively present complex information to a range of audiences • Strong analytical and problem-solving skills, with the ability to identify and resolve operational issues. • Knowledge of operational best practices, including quality control, performance management, and process improvement • Proficient in the use of relevant software, including Microsoft Office, project management tools, and other relevant applications. • Strong organizational skills, with the ability to manage multiple projects and priorities simultaneously. • Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.
Roles and Responsibilities: Roles & Responsibilities: • Lead a team of transfers out specialists in providing high-quality services to clients. • Develop and implement strategies for acquiring and retaining clients. • Establish and maintain relationships with clients to ensure satisfaction, retention, and growth of the business. • Conduct regular team meetings to review performance metrics, share best practices, and develop action plans for continuous improvement. • Providing coaching, training, and mentoring to the team leads to develop their skills and expertise. • Collaborate with Internal departments and operations, to ensure the successful execution of business objectives. • Develop and maintain a deep understanding of the UK Pensions landscape, including industry trends, overall understanding of end-to-end insurance policy cycle, emerging technologies, and regulatory requirements. • Conduct periodic reviews of client accounts to ensure compliance with internal policies and external regulations. • Prepare and present reports to senior management on team performance, client satisfaction, and business metrics.