Delivery Manager- Talent Development Optimization Processes

Job Description

The HR Delivery Manager is responsible for the overall management of an assigned group/customer for a specific outsourcing engagement within Human Resource Outsourcing functions. This role drives strategic planning and leadership and has on-going interaction and communication with key customer stakeholders. The Delivery Manager role also provides tactical leadership, management and mentorship for the client partnership and the entire staff across the program. This role works closely with the other management staff to ensure extreme service and customer satisfaction. Responsible for developing and implementing the implementation project work plan including pre-planning items including but not limited to: scope definition; overall strategy; resource plans; financial plans; risk plans; quality plans; timelines; communication plans; launch objectives; tasks lists; project phases; meeting rhythm (if working with new clients) Accountability for designing and/or delivering to customer SLAs, monthly and quarterly business metrics Consulting with clients in identifying system/process enhancements necessary to better align the solution with their business goals, including prioritizing those enhancements needed to meet project deadlines and budgets Reviewing risk and quality plans to ensure necessary mitigation and continuous improvement plans are identified and implemented Building deep relationships with our customers and continuing to integrate our services when their needs change and value can be added Accountable for the management of designated Program Staff and Program Leadership Accountable for building and maintaining a high performing, experienced team focused on customers deliverables (low turnover) Responsible for mentoring, coaching and developing team, recognizing strengths and weaknesses, and developing our future leaders Ensuring the customers solution and HRO processes as designed is executed consistently across multiple sites Developing and disseminating program status reports for internal and external stakeholders including Monthly Delivery documentation for Executive team, weekly status reports, and post-mortem analyses. (Quarterly Business Reviews) Conduct daily, weekly huddles with Staff, cascading IBM and customer information as appropriate Develop and maintain relationships with any or all the Human Resources Partners, Senior Human Resources personnel and Senior Delivery Managers. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Minimum 8 years of experience in managing and leading teams of Payroll, Compensation & Benefits admin, EDM and Contact Center in a corporate or professional services environment A People Manager with proven experience of managing team size of minimum 15 employees and have experience of providing constructive and timely performance evaluations Expertise in Microsoft Office applications (Word, Excel, PowerPoint) Proven ability in in Change management Willingness to travel 25% annually Proven verbal and written communication Preferred technical and professional experience Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work Intuitive individual with an ability to manage change and proven time management Proven interpersonal skills while contributing to team effort by accomplishing related results as needed Up-to-date technical knowledge by attending educational workshops, reviewing publications