Delivery Manager-Domestic

Durus Consulting

8 - 13 years

8 - 16 Lacs

chennai

Posted:1 month ago| Platform:

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Skills Required

client management team management client coordination account management delivery management delivery operations client engagement project delivery client account management client handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles & responsibilities:

Being accountable for daily/weekly/monthly goals and expectations including client-specific SLAs and compliance with process.
Accountable for achieving the monthly target set by the company. And ensuring the performance optimization from delivery leads.
Ensuring high-level collaboration between sales and delivery leads for exceptional delivery.
Supporting the TL / Resource Manager with demand allocation, including volume forecasting, headcount planning, and leave management.
Acting as an escalation point for issues that arise and identifying the optimum solution for both parties (Internal team & Client).
High level of client / Accounts management.
Delivering effective performance optimization from all team members, ensuring all KPAs are set and appropriate, development plans are devised and mentoring is provided as required.
Experience conducting performance reviews and driving performance improvement across process.
Recruiting and inducting new members as required, ensuring effective training and onboarding processes minimize disruption to the client & improve time to productivity and manage internal attrition.
Assessing TL/Resource Managers on performance ratings, financial incentives, and development requirements.
Accountable for Productivity and other delivery-related MIS as per the deadlines.

Preferred candidate profile

Self-motivated, self-managed and highly organized.

Is flexible and adaptable; consistently meets deadlines; has excellent evaluation skills, including strong negotiation skills

Experience:

Perks and benefits

Compensation

Incentive:

Work Timing/ Location

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