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Accenture in India
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Delivery Lead Manager

Delivery Lead Manager

Accenture in India

13 - 18 years

0 Lacs

Navi Mumbai Maharashtra India

Posted:1 week ago| Platform:

Apply

Skills Required

management design strategy consulting technology network power support query service reasoning communication analysis evaluation drive efficiency data automation

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Next Generation Customer Operations - Knowledge Management Administrative Process Design

Designation:

Delivery Lead Manager

Qualifications:

Any Graduation

Years of Experience:

13 to 18 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. A process to design, build and configure applications to meet business process and application requirements.

What are we looking for?

Written and verbal communication
Detail orientation
Graduate and/or Post – Graduate in any stream from recognized University.
Experience in Outsourcing Operations, preferably in Helpdesk Operations.
Understanding and expert knowledge of Business Excellence, its methodology and functionality with a keen interest in and familiarity with technical systems.
Critical Thinking
Problem Management
Strong product knowledge
Strong deductive reasoning, analytical, and problem solving skills.
Excellent communication skills and ability to effectively communicate with various groups in Client team and within the organization.
Understanding of entire NGCO products and offering. Roles and Responsibilities:
In this role you are required to identify and assess complex problems for area of responsibility
The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors
Requires adherence to strategic direction set by senior management when establishing near-term goals
Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach
Some latitude in decision-making in involved
you will act independently to determine methods and procedures on new assignments
Decisions individual at this role makes have a major day to day impact on area of responsibility
The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
Please note that this role may require you to work in rotational shifts
Work within and outside documented processes where appropriate applying judgment-based services that deliver client value
Provide functional expertise for key processes, products and solutions
Drive analytical efforts in areas specific to business function and industry focus
Design distribution network
Demand forecasting
Develop strategic business insights and recommendations for improvements to business functions
Provide next generation recommendations for process improvements to drive efficiency and cost savings
Gather business intelligence for decision making
Utilize analytical /statistical tools to develop business data insights
Leverage extensive knowledge of one functional/ business area, in a manner that provides business value to own project
Work closely with the support function teams to ensure continuous enhancement in quality of service delivery to the clients via automation and artificial intelligence., Any Graduation

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Delivery Lead Manager