Delivery Lead Manager

 About The Role  

Skill required: Payroll - Payroll Organization Design

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsManage Client HR Payroll Delivery team and ensure alignment with Clients business and payroll strategic objectives. Act as primary connection between Delivery team and Clients HR leadership for specific business lines.May include design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring and supervision. Manages delivery service of People Advisors. Payroll experience into US/UK/InternationalDefine the payroll service delivery model. Define roles and responsibilities of the payroll organization including processing, administration, garnishments, taxes, time and attendance, shared service center, call center, and others. Define roles and responsibilities of payroll related jobs and positions.

What are we looking for? A Bachelor degree (or equivalent) OR bachelors degree with a focus in Human Resources Management or Business Management related discipline.A Human Resources designation/certification preferred.Minimum of 6+ years Human Resources and global payroll generalist experience or business role providing deep insight into HR related mattersMinimum of 5+ years HR and Global Payroll service delivery management experienceAbility to provide on-site support at client locations as neededDemonstrated experience delivering competitive industry best practice HR solutionsExperience in creating successful and productive high level working relationships as a means of driving strategy, solution development and services deliverySignificant work experience at executive and/or senior management level (program management, project management and sales experience)Extensive experience in management of global or geographically distributed teamsDeep understanding of Accentures business operations and business strategyA high degree of business acumen including an understanding of the financial implications of HR services/ Solutions Ability to support / develop HR strategy for global accounts service lineHR ExperienceContact Center Experience Problem Solving Service Quality ManagementWorkday ExperienceMS Office Experience Operational Excellence Substantial knowledge and understanding of client business and industryInnovative problem solving and decision makingStrong Coaching/ Partnering capability combined with a demonstrated role providing deep insight into HR related matters

Roles and Responsibilities: Account Management and HR ProcessesAccountable for Account talent management and developmentDevelop and implement a clear demand logging process for the accountBe the focal point in coordinating the demands coming from the respective projects within the accountWorks closely with the various demand fulfilment channels (internal DTEs, contractor exchange, Delivery Centers, etc.) to ensure the demands are filled in a timely manner and with the right sourcing strategy Oversight of Account on-boarding, orientation, integrationFacilitate annual performance management activities for accountProvide performance support and coaching at the worksiteWork with HR Business Partners to evaluate account needs and propose HR solutionsDrives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retentionProvide oversight of all major HR processes from a client perspective Monitor and evaluate HR trends highlighting implications for the clientAccountable for the coordination and delivery of human resource activities across the accountAct as liaison with appropriate GU/OG/GP HR leadership and other HR teamsIdentify People programs to put in place at AccountParticipate in recruitment and performance management of HR team membersProvide coaching and guidance on career development of team members (training, supervision, evaluation)Sales SupportSupport the selling of large complex deals at an appropriate stage in the sales lifecycleAdvisory and Coaching Advise client account leadership regarding HR aspects of key business strategies, issues and decisions and potential problem areasCoach and advise account and engagement leads and employees (when necessary) in people matters relevant to the account and business segment at the worksite- Advise Account leadership in career development activitiesEffectively coach/counsel othersPeople Initiatives & Team buildingResponsible for coordinating all peoples program efforts, optimizing employee engagement and work experience, across the accountFacilitate teamwork and process integration across the teamResponsible for the engagement of team membersContribute to a positive work environment and promote teamworkDetermine appropriate HR team model to maximize HR support in context of overall account needsLead/participate in setting account-wide Human Capital Strategy and peoples initiativesRequests and assigns resources and responsibilities within the service line to deliver business results.
 Qualification Any Graduation