Delivery Lead Manager

 About The Role  

Skill required: Payroll - Payroll Process Design

Designation: Delivery Lead Manager

Qualifications:Any Graduation

Years of Experience:13 to 18 years

What would you do? Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsManage Client Relations, Service delivery team and ensure alignment with Clients business and HR/Payroll strategic objectives. Act as primary connection between Delivery team and Clients HR/Payroll leadership for specific business lines.May include:design/implementation of local employee engagement and recognition programs, providing mobility services, planning/delivering training, coaching, mentoring and supervision. Manages service delivery of People Advisors. Role Accountability:Is accountable for the results of the Service Line activities to both Accenture and Clients.Accountable for ongoing management of effective client service relationship within the service line. Develops new approaches and processes.Payroll experience into US/UK/InternationalStrong Coaching/ Partnering capability combined with a demonstrated role providing deep insight into HR related mattersScope:Stakeholder ManagementChange ManagementTalent ManagementDemand ManagementLeadership DevelopmentSuccession PlanningJourney ManagementDemonstrates excellent client care skills.Expert knowledge and vision for the assigned service line. Produces solutions to complex business problems.Develops new concepts and opportunities within their Service Line.Contributes to policy and direction setting.Complies with all Client and Accenture Data Security and Quality requirementsDesign processes for performing payroll preparation, pay-slip calculation, post-payroll registration (e.g. accounting booking, payments, social security), recurring statutory forms submission. A high degree of business acumen including an understanding of the financial implications of HR/Payroll services/ Solutions Ability to support / develop HR strategy for global accounts service lineSubstantial knowledge and understanding of client business and industryInnovative problem solving and decision making

What are we looking for? Written and verbal communicationContribute to a positive work environment and promote teamworkDetermine appropriate HR team model to maximize HR support in context of overall account needsLead/participate in setting account-wide Human Capital Strategy and people initiatives
QualificationsA Bachelor degree (or equivalent) OR Bachelor degree with a focus in Human Resources Management or Business Management related discipline.A Payroll certification preferred.Minimum of 11+ years of Payroll experience Minimum of 9+ years of experience in Team/Client managementAbility to provide on-site support at client locations as neededDemonstrated experience delivering competitive industry best practice Payroll solutionsExperience creating successful and productive high level working relationships as a means of driving strategy, solution development and services deliverySignificant work experience at executive and/or senior management level (program management, project management and sales experience)Extensive experience in management of global or geographically distributed teamsDeep understanding of Accentures business operations and business strategyCritical ThinkingProblem ManagementAccountable for the coordination and delivery of payroll activities across the accountAct as liaison with appropriate GU/OG/GP HR leadership and other HR teamsIdentify People programs to put in place at AccountParticipate in recruitment and performance management of HR team membersProvide coaching and guidance on career development of team members (training, supervision, evaluation)Sales Support Support the selling of large complex deals at an appropriate stage in the sales lifecycleAdvisory and Coaching Advise client account leadership regarding Payroll aspects of key business strategies, issues and decisions and potential problem areas Coach and advise account and engagement leads and employees (when necessary) in people matters relevant to the account and business segment at the worksiteAdvise Account leadership in career development activitiesEffectively coach/counsel othersPeople Initiatives & Team buildingResponsible for coordinating all people program efforts, optimizing employee engagement and work experience, across the accountFacilitate team work and process integration across the teamResponsible for engagement of team members
Roles and Responsibilities: In this role you are required to identify and assess complex problems for area of responsibility The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors Requires adherence to strategic direction set by senior management when establishing near-term goals Interaction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach Some latitude in decision-making in involved you will act independently to determine methods and procedures on new assignments Decisions individual at this role makes have a major day to day impact on area of responsibility The person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsShould have minimum 11+ years of in-depth experience/knowledge in Payroll.Should have min 9+ years of experience in Managing Team and Client key stakeholders.Should have Payroll legislative understanding and knowledge e,g, US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in USA, State reciprocal agreements in USA, etc.Should have good understanding on Payroll Controls/Checks to make sure Payroll is 100% accurate i.e. Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc. Account Management and Payroll ProcessesAccountable for Account talent management and developmentDevelop and implement a clear demand logging process for the accountBe the focal point in coordinating the demands coming from the respective projects within the accountWorks closely with the various demand fulfilment channels (internal DTEs, contractor exchange, Delivery Centers, etc.) to ensure the demands are filled in a timely manner and with the right sourcing strategy Oversight of Account on-boarding, orientation, integrationFacilitate annual performance management activities for accountProvide performance support and coaching at the worksiteWork with client stakeholders to evaluate account needs and propose payroll solutionsDrives Account wide engagement programs working to understand/sustain/improve employee engagement and maximize retentionProvide oversight of all major Payroll processes from a client perspectiveMonitor and evaluate Payroll trends highlighting implications for the client
 Qualification Any Graduation