Delivery Lead

About the Role

Delivery Lead

Product Expert

Key Responsibilities

1. Customer Requirement Analysis & Solutioning

• Engage with customers to

  understand their automation needs and business pain points

  .
• Analyze existing business processes and

  design solutions leveraging AutomatR

  to improve efficiency.
• Create

  simple yet effective requirement documents, process flows, and solution blueprints

  .
• Work closely with

  technical teams

  to ensure the solution aligns with AutomatR’s capabilities and best practices.

2. Implementation & Project Management

• Own the

  end-to-end delivery

  of automation solutions, ensuring they are implemented as per customer expectations.
• Track project timelines, manage risks, and ensure timely delivery of automation projects.
• Serve as the primary point of contact for the customer, ensuring clear

  communication and stakeholder alignment

  .
• Continuously monitor

  progress, implementation quality, and customer feedback

  to drive successful adoption.

3. Product Demonstration & Customer Training

• Conduct

  product demos

  showcasing

  how AutomatR solves customer pain points

  .
• Train customers on

  AutomatR’s features, best practices, and customization options

  .
• Create

  training materials, user guides, and knowledge-sharing sessions

  to drive product adoption.
• Provide

  post-implementation support

  , helping customers fine-tune their automation processes.

4. Stakeholder Communication & Solution Advocacy

• Act as a

  trusted advisor

  to customers, guiding them in their

  automation journey

  .
• Collaborate with

  internal teams (engineering, product, support)

  to ensure customer needs are met.
• Identify

  opportunities for process improvements and feature enhancements

  based on customer feedback.
• Advocate for

  AutomatR’s value proposition

  , ensuring it is positioned effectively to solve industry-specific challenges.

Required Skills & Qualifications

Business & Solutioning Skills

• Strong

  solution design skills

  , with the ability to map

  customer requirements to AutomatR capabilities

  .
• Experience in

  business process automation, digital transformation, or AI-driven workflow solutions

  .
• Ability to

  simplify complex automation concepts

  into clear, actionable solutions.
• Experience in

  creating requirement documents, process flows, and functional specifications

  .

Project Management & Execution

• Proven experience in

  managing automation projects end-to-end

  , from scoping to delivery.
• Ability to

  track progress, identify risks, and ensure timely completion of customer implementations

  .
• Strong

  stakeholder management and communication skills

  to engage with both

  technical and non-technical teams

  .

Product Expertise & Customer Engagement

• Hands-on experience with

  AI-driven automation tools or workflow automation platforms

  .
• Ability to conduct

  engaging product demos, customer training sessions, and workshops

  .
• Strong

  presentation and communication skills

  , capable of explaining automation solutions to business users.

Preferred Experience

• 3-6 years of experience in

  solution consulting, automation implementation, or customer-facing technical roles

  .
• Background in

  AI-powered automation, enterprise software delivery, or process automation

  is a plus.
• Experience with

  AI-based workflows, intelligent automation, or no-code automation platforms

  is beneficial.