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Delivery Head/Director – Lifesciences Account (CIS Service Line)

Delivery Head/Director – Lifesciences Account (CIS Service Line)

Cognizant

20 years

0 Lacs

bengaluru

Posted:6 days ago| Platform: GlassDoor logo

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Skills Required

service engagement reporting leadership drive collaboration governance schedule technology forecasting development onboarding risk compliance data metrics healthcare agile communication management

Work Mode

On-site

Job Type

Full Time

Job Description

Delivery Head / Director – Lifesciences Account (CIS Service Line)

Location: Hyderabad
Experience: 20+ years
Employment Type: Full-time

Role Overview

We are seeking an experienced Delivery Head / Director to lead a large-scale Lifesciences engagement under the Cloud & Infrastructure Services (CIS) Service Line, reporting directly to the CIS SBU Head. This leadership role involves managing a global delivery team of 1200+ professionals across offshore and onsite locations, ensuring delivery excellence, client satisfaction, and strategic growth. The ideal candidate will have deep domain expertise in Lifesciences, Pharma, and Healthcare, and a proven ability to drive transformation programmes and strategic initiatives in collaboration with Cognizant and client leadership.

Key Responsibilities

Stakeholder Management

Build and maintain strong relationships with client leadership (CIOs, VPs, Executive Directors).
Act as the primary point of contact for delivery discussions and escalations.
Conduct governance meetings (QBRs, MBRs) with client stakeholders.
Collaborate with Client Partners to ensure strategic alignment and joint success.

Delivery Management

Own end-to-end delivery accountability for cost, schedule, quality, and contractual milestones.
Drive delivery transformation through technology innovation and process optimisation.
Ensure operational hygiene and governance across all programmes.
Monitor delivery commitments and performance metrics.

People Leadership

Manage a global team of 1200+ associates across multiple service lines.
Oversee resource forecasting, allocation, and fulfilment.
Lead talent development initiatives and maintain high team engagement.
Optimise resource pyramid and approve onboarding/offboarding.

Financial Management

Achieve P&L targets for the Lifesciences account.
Ensure account margin (GM & OM) through optimal utilisation and right-shoring.
Collaborate with CRMs and Sales teams for renewals and new business opportunities.
Maintain accurate financial forecasts and prevent revenue leakage.

Risk & Compliance

Identify engagement risks and present mitigation plans during governance reviews.
Ensure compliance with client and internal policies, including data security.

Operational Excellence

Maintain delivery metrics and governance standards.
Drive continuous improvement and best practices across engagements.

Required Skills & Experience

20+ years of IT experience with direct P&L accountability for large healthcare engagements.
Deep domain expertise in Lifesciences, Pharma, and Healthcare.
Proven experience managing large multi-service line engagements in Agile and traditional models.
Strong executive communication and stakeholder management skills.
Demonstrated ability to lead strategic initiatives and drive delivery transformation.

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Delivery Head/Director – Lifesciences Account (CIS Service Line)