Delivery Head

Job Title: Delivery Head

Experience: 8-12 years

Location: Bengaluru

Notice : Immediate to 15 Days

About the Role

We are seeking an experienced, hands-on Delivery Head to lead end-to-end delivery for cybersecurity, software, and IT consulting engagements. This is a critical leadership role that bridges pre-sales, technical teams, partners, and client organizations, ensuring projects are executed with high quality, predictability, and customer satisfaction.

Operating in a fast-growing startup environment, the Delivery Head will be responsible for building delivery frameworks, SLAs, governance models, and reporting structures from the ground up, while remaining actively involved in resolving delivery challenges, mentoring teams, and scaling operations to support growth.

Key Responsibilities

Delivery Ownership & Execution

• Lead end-to-end project delivery across cybersecurity, software development, and IT consulting engagements.
• Ensure adherence to project timelines, budgets, contractual obligations, compliance requirements, and quality benchmarks.
• Act as the escalation point for delivery risks, issues, and client concerns.

Frameworks, Governance & Process

• Design and implement delivery frameworks, SLAs, KPIs, and governance structures suitable for a scaling organization.
• Establish standardized delivery methodologies, reporting mechanisms, and review cadence.
• Drive continuous improvement across delivery processes, tools, and client engagement models.

Vendor, Partner & Compliance Management

• Manage and strengthen relationships with third-party vendors, technology partners, and service providers.
• Ensure compliance with contractual terms, MoUs, regulatory requirements, and information security standards.
• Oversee vendor performance, cost control, and service quality.

Performance Tracking & Reporting

• Track delivery performance metrics, utilization, margins, and customer satisfaction.
• Provide regular delivery status updates, risk assessments, and performance reports to leadership.

People Leadership & Team Development

• Build, mentor, and scale high-performing delivery teams.
• Foster a culture of accountability, ownership, and delivery excellence.
• Provide hands-on guidance to cross-functional teams to resolve complex delivery challenges.

Skills & Competencies

• Strong project and program management expertise with a proven record of delivering complex, multi-stream engagements.
• Deep understanding of IT services and cybersecurity delivery models.
• Excellent vendor, partner, and stakeholder management capabilities.
• Strong risk identification, assessment, and mitigation skills.
• Hands-on leadership style with the ability to directly troubleshoot delivery issues.
• Entrepreneurial mindset with comfort in building processes and scaling operations in a startup environment.

Qualifications

• Bachelors degree in Computer Science, Information Technology, or another engineering discipline.
• MBA or equivalent management qualification (preferred).

Experience

• 8 - 12 years of experience in IT and/or cybersecurity delivery management.
• At least 5 years in a senior project management or delivery leadership role.
• Experience across both structured enterprise delivery environments and lean startup execution models is highly desirable.