Delivery Head

As a Delivery Head at Kovaion, you form the backbone of Project Delivery & Customer Retention. Your role involves building strong relationships with customers, ensuring they derive the maximum value from our services, and driving customer retention and growth. This unique position combines the strategic relationship management of a Customer Success Manager (CSM) with the project execution expertise of a Project Manager. You will be responsible for ensuring customer success throughout the entire lifecycle, from onboarding to ongoing optimization, specifically in the Oracle Fusion HCM space. **Job Responsibilities:** - Act as a trusted advisor, understanding customer needs and goals - Own multiple project accounts - Proactively identify and resolve customer issues - Handle the Project Team and ensure Project Deliverables - Monitor customer health and proactively address churn risk - Track key customer success metrics and report on progress - Educate customers on best practices - Work directly with the Project Team to plan and execute scheduled activities - Create and execute project work plans, revising them as needed to meet changing requirements - Actively monitor and track progress toward objectives and project scope - Plan and schedule project timelines and milestones - Identify tasks and resources needed, assign individual responsibilities, and manage resources on assigned tasks - Facilitate team and user meetings effectively - Ensure project documents are complete, current, and stored appropriately - Identify upsell and cross-sell opportunities to increase customer lifetime value **Required Experience:** - 8 - 15 Years" experience working in Oracle Landscape - Strong communication and interpersonal skills - Ability to build trust and rapport with customers - Excellent problem-solving and analytical skills - Proactive and resourceful approach - Deep understanding of the company's product or service - Customer-centric mindset - Proven experience in customer success or project management - Strong understanding of project management methodologies such as Agile and Waterfall - Ability to manage multiple priorities and deadlines in a fast-paced environment - Proactive, resourceful, and data-driven approach to problem-solving - Strong interpersonal skills - Strong track record of meeting project objectives - Ability to adapt to shifting priorities, demands, and timelines through analytical and problem-solving capabilities This role is ideal for a highly motivated and organized individual who thrives in a customer-centric environment. You will have the opportunity to wear two hats, driving project success while fostering long-lasting customer relationships with a focus on 80% delivery and 20% sales.,