Delivery Head

As a Delivery Leader at Birlasoft, you will be the overall owner for the success of the Delivery organization. You will own end-to-end delivery of all programs by various governance mechanisms, enabling the delivery managers and team, and maintaining key customer connects on regular intervals. Your responsibilities will include staying updated on the latest developments and trends within RPA, AI, and the Metaverse, integrating new knowledge and best practices into project management methodologies. You will provide strategic and operational direction and leadership to the Program Directors and Managers. Successful transition with measurable success criteria across GEOs with large teams will be crucial for you. You will own the delivery of all projects on-time, in-budget with high customer satisfaction. Strong understanding of RPA tools, AI concepts, and familiarity with Metaverse platforms and technologies will be required. - Own end-to-end delivery of all programs by various governance mechanisms - Stay updated on the latest developments and trends within RPA, AI, and the Metaverse - Provide strategic and operational direction and leadership to the Program Directors and Managers - Successful transition with measurable success criteria across GEOs with large teams - Own delivery of all projects on-time, in-budget with high customer satisfaction - Strong understanding of RPA tools, AI concepts, and familiarity with Metaverse platforms and technologies - Project planning, Risk/Issue management, Project status reviews and reporting - Very good understanding of Agile and all project execution models - SPOC for the customer delivery and escalation point with very good articulation skills - People management skills of handling Senior Project/Program managers/Delivery Managers - Take active part in Pre-Sales and drive Account growth activities - Advisor to internal and external stakeholders in relation to components that contribute to delivery - Practical process improvements (PPI) and lean manufacturing best-practices within and across accounts - Track Record of Improving Margins, Operational Excellence parameters - Thought leadership in Technology support methodology - Experience in handling large engagements/portfolio in offshore/onshore model with strong customer-facing skills - Very good understanding/previous experience of managing multiple technologies (preference with D&A experience) - Manage a large portfolio with varied commercial construct (FP, turnkey, Risk & Reward) - Exposure to Life science and Medical Devices, healthcare will be preferred - Technologies: Digital and Cloud Technologies (D&A, AI/ML/NLP, AWS/GCP, etc.) - Hands-on experience of managing large medium to complex projects (Around 300+ Team) with proven methodologies under tight timelines. Drive the customer engagements end-to-end including with budget responsibility, delivery team success reporting, and invoicing Requirements: - 18+ years of experience in handling large digital programs with LSS/Healthcare domain background - Demonstrated ability to build and lead teams of various sizes in the delivery of services to customers, including leading remote or offshore resources - Ability to formulate and express ideas clearly and effectively in verbal and written presentations - Requires strong management, organizational, team-building, coaching, and mentoring skills - Well-established track record of producing high-quality results while establishing/maintaining customer relationships at all levels - Experience assessing and planning IT capabilities and transforming large technology programs,