Delivery Client Partner

Role Overview: You will be the Delivery Client Partner responsible for leading client engagements from the early sales cycle through solution delivery and post-implementation growth. Your role involves acting as a strategic advisor, understanding client business challenges, designing tailored solutions, and ensuring successful implementation of the Pandos platform. Additionally, you will manage the entire delivery process, drive product adoption, foster strong relationships with key stakeholders, lead change management efforts, address escalations, and collaborate across internal teams to ensure client success and identify growth opportunities. Key Responsibilities: - Engage early in the sales cycle to provide delivery plans, highlight delivery differentiators, and build client confidence in achieving their objectives. - Function as the business and industry expert for transformational projects/programs aligned to a single solution. - Estimate effort for task-level implementation activities, recommend appropriate roles for execution, and articulate the business impact of recommended solutions. - Understand Pandos platform capabilities, orchestrate the SaaS delivery process, and ensure rapid adoption and value realization. - Help identify change management efforts needed for global or regional program implementations, lead the delivery process, and handle client escalations. - Build deep relationships, drive product adoption, inspire customer growth and advocacy, collaborate with Account Management and Customer Success teams, and maintain relationships with senior stakeholders. - Collaborate effectively with internal stakeholders, share feedback with Product Management, and identify areas for solution development opportunities. Qualifications Required: - 6+ years of SCM/Logistics experience. - 1-2 years of Consulting experience. - 5+ years of IT Implementation experience for enterprise clients, preferably in USA/European markets. - 3+ years of industry expertise with direct experience in enterprise SaaS products. - Degree from SP Jain/NITIE equivalent. - Relevant solutions consulting and implementation experience with other leading supply chain execution solutions. - Must have completed SCM product solution roll-outs. - Senior Client stakeholder management and direct project management experience is mandatory. - Good interpersonal, presentation, and communication skills. - Strong client management skills and analytical abilities. Additional Company Details: Supported by an Advisory Board of veterans in India, Europe, and the Valley, the company is building a strong, diverse team of creative, driven individuals who yearn for independence and purpose in their work, supporting each other to grow.,