Job
Description
Skill required: NA - Customer Service Delivery Designation: Del Center Strategy & Ops Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? "You will be aligned with our Business Operations vertical and help us supervise the day to day operational and administrative activities, ensuring that all processes are followed / executed and that deadlines are met. You will help drive center-wide maturity, implementation for the operations of the facilities, vendor management and achievement of center-level goals for cost/efficiency, ensure the center can support the business growth agenda as new work requirements are identified and have additional responsibilities for capability development and strategic management of the locations, including load balancing and location selection. You will also manage seat demand and supply, location strategy, seat utilization and capacity allocations. The team helps drive a transparent view of the status of the center, especially in terms of data and metrics, (cost per square foot, cost per FTE, cost to hire, seat utilization, shift utilization, seat sharing, accreditation (e.g., ISO) codes and audit and local real estate strategy.) The team also works on managing the scaling of cost and provisions in the center appropriate to the type and volume of work undertaken, allocated costs to contracts, drives down year-on-year costs (including capital expenditures) and ensures accurate allocation of all shared facilities costs. They also help provide chargeability inputs to the finance team to ensure finance debits and credits against deals and the delivery center is up to date. They also help ensure seat supply and demand remain in equilibrium to minimize underutilized space and maximize cost recovery and drive efficiency. You will help drive center-wide maturity, implementation for the operations of the facilities, vendor management and achievement of center-level goals for cost/efficiency, ensure the center can support the business growth agenda as new work requirements are identified and have additional responsibilities for capability development and strategic management of the locations, including load balancing and location selection. You will also manage seat demand and supply, location strategy, seat utilization and capacity allocations.Process of providing products, services, and support to customers in a manner that meets or exceeds their expectations. It involves all interactions and touchpoints between a business and its customers throughout the entire customer journey." What are we looking for? " Ability to perform under pressure Problem-solving skills Detail orientation Ability to establish strong client relationship Prioritization of workload" Roles and Responsibilities: " In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts" Qualifications Any Graduation
