Posted:3 months ago|
Platform:
Work from Office
Full Time
Responsibilities As a Technical Support Professional, you should have experience in a customer-facing role. This role necessitates exceptional customer relationship management skills along with a solid technical grasp of RDBMS database Taking ownership of customer issues reported and seeing problems through to resolution Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 2+ Years of IT experience Have a good coding and code understanding ability. Very good English oral and written communication skill. Good understanding of Database and how database structure works Good OS skills Ready to provide customer service which requires persistence and professional customer communication. Preferred technical and professional experience Experience in Db2 database
IBM
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