Data Operations Analyst (Call Back)

Role Purpose

Global Business Services (GBS) is bp’s shared services organisation. GBS adds value by standardising and

modernising business activities, whilst maintaining a robust control environment and driving operational excellence.

The Data and Analytics Services (DAS) Team sits within GBS and is the custodian of a large proportion of bp’s

commercial and financial data across the GBS Finance, Procurement and Customer Functions.

The bank phone team within the DAS Team have a critical role to play in protecting bp from fraud associated with payments to vendors.

The team, based in Szeged, Pune and Kuala Lumpur, perform an important control activity by calling suppliers around the globe to confirm that requests to update vendor bank details are from genuine sources.

The post holder will also be responsible for helping to escalate and resolve unclear requests. This post will specialise in providing a service to bp’s oil and gas trading arm but will help out with all call back requests.

As well as communicating with suppliers in a professional manner, the post-holder will need to work with members of the bp Procurement and Accounts Payable Teams to resolve issues.

Key Accountabilities

• Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed

• Ensure that all supplier research and searches are completed and clearly documented

• Execute telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority

• Ensure that all calls are accurately recorded and that all control checks are completed on the call

• Complete follow up checks via email and in finance systems and ensure that there is an adequate audit trail to demonstrate that proper due diligence has been applied at all stages of the case

• Be proactive in resolving any operational issues or delays with the case, liaising with business partners, vendors and

internal GBS teams

• Work as part of the team and collaborate and help others out. Proactively collaborate with the team and stakeholders to ensure operational performance is within the agreed Service Level Agreements.

• Individual will manage own workload responsibly, and work with the work allocator to ensure that there is

continuity of operations in the event of planned and unplanned absence

• This role is external facing so individual needs to represent bp in a professional manner at all times

• The role is part of the wider data team and will be included in wider data team activities

Qualification & Experience and Competencies

Essential Education and Experience

• Confident on phone and able to quickly establish rapport

• Fluent in English (written and spoken)

• Fluent in an additional European language especially German, Spanish and/or Polish

• Ability to effectively communicate across varied audiences; written and oral

• Excellent team player

• Good organizational skills with ability to multi-task and prioritize

• Strong attention to detail and a commitment to excellence in the delivery of work

• IT skills including Microsoft Office (Excel, PowerPoint, Word)

• Ability to use competencies acquired to analyse and resolve daily problems

• Self-motivated and able to see activities through to completion

• A commercial mindset and the ability to understand the importance of controls

• Ability to work under pressure.

Desirable Criteria

• Additional languages

• 3-4 years of experience preferably in a Finance, Procurement, Sourcing, Master Data, Manufacturing, or other

operationally focused environment