Data Operations Analyst (Call Back)

Role Particulars

Role Title:

Segment:

Key Accountabilities

• Work to resolve daily cases allocated in a timely manner, whilst ensuring that all control processes are followed
• Ensure that all supplier research and searches are completed and clearly documented
• Execute telephone calls to representatives in a variety of organisations across the globe and at all levels of seniority
• Ensure that all calls are accurately recorded and that all control checks are completed on the call
• Complete follow up checks via email and in finance systems and ensure that there is an adequate audit trail to

demonstrate that proper due diligence has been applied at all stages of the case

• Be proactive in resolving any operational issues or delays with the case, liaising with business partners, vendors and

internal GBS teams

• Work as part of the team and collaborate and help others out. Proactively collaborate with the team and stakeholders

to ensure operational performance is within the agreed Service Level Agreements

• Help manage a shared mailbox and tracker
• Perform other admin related tasks in the call backs space
• This role is external facing so individual needs to represent bp in a professional manner at all times
• The role is part of the wider data team and will be included in wider data team activities

Key Challenges

Key challenges for the Data Operations Administrator are to ensure that robust controls processes in this area are followed at all times. A number of the update requests that are actioned within the team are related to overdue or urgent requests for payment due to oversights by requestors. It is important that the post holder ensures that GBS DAS processes are

performed according to the standards set, regardless of any time pressures imposed by requestors.

Essential Education and Experience

• Confident on phone and able to quickly establish rapport
• Fluent in English (written and spoken)
• Fluent in an additional European language especially German, Spanish and/or Polish
• Ability to effectively communicate across varied audiences; written and oral
• Excellent team player
• Good organizational skills with ability to multi-task and prioritize
• Strong attention to detail and a commitment to excellence in the delivery of work
• IT skills including Microsoft Office (Excel, PowerPoint, Word)
• Ability to use competencies acquired to analyse and resolve daily problems
• Self-motivated and able to see activities through to completion
• A commercial mindset and the ability to understand the importance of controls
• Ability to work under pressure.

Desirable Criteria

• Additional languages
• 3-4 years of experience preferably in a Finance, Procurement, Sourcing, Master Data, Manufacturing, or other operationally focused environment
• Conflict resolution and ability to find solutions to complex issues
• Advanced SAP and Excel skills