Data Center Engineer

Aanet Talent Global Solutions

0 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 days ago| Platform:

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Skills Required

data troubleshooting monitoring documentation engineering training contracts reports software networking virtualization communication service management teamwork adaptability

Work Mode

On-site

Job Type

Contractual

Job Description

Building and maintaining strong relationships with clients after the initial sale, acting as a key point of contact for post-sales support.
Providing technical assistance to clients regarding data centre services, troubleshooting issues, and escalating complex problems to the appropriate teams.
Coordinating with delivery and project teams to ensure seamless implementation of data centre solutions and services.
Monitoring the performance of data centre infrastructure and proactively identifying and resolving any potential issues.
Creating and maintaining documentation related to post-sales processes, troubleshooting guides, and knowledge base articles.
Collaborating with sales, engineering, and other teams to ensure a cohesive approach to customer support.
Gathering feedback from customers on data centre services and solutions to identify areas for improvement and enhance the overall customer experience.
Identifying opportunities to upsell or cross-sell additional data centre services to existing customers.
Providing training and education to customers on how to effectively utilize and manage their data centre solutions.
Managing contracts, renewals, and other contractual obligations related to post-sales support.
Generating reports on key performance indicators (KPIs) related to post-sales activities, such as customer satisfaction, issue resolution times, and upsell/cross-sell and Qualifications :
Technical Expertise : Strong understanding of data centre infrastructure, including hardware, software, networking, and virtualization technologies.
Problem-Solving Skills : Ability to analyse complex technical issues and develop effective solutions.
Communication Skills : Excellent verbal and written communication skills to effectively interact with customers and internal teams.
Customer Service Skills : Strong focus on providing exceptional customer service and building positive relationships.
Project Management Skills : Ability to manage projects, track progress, and ensure timely completion of tasks.
Teamwork Skills : Ability to collaborate effectively with cross-functional teams.
Adaptability : Ability to adapt to changing customer needs and priorities.

(ref:hirist.tech)

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