Data Automation Hub Team Lead

Tapad

3 - 7 years

5 - 9 Lacs

Hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

Process automation remediation Process documentation Billing Management Continuous improvement Operations SLAS Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role and Responsibilities:

Manage the daily Services & Billing and TPP operations, to ensure execution, target and timelines are met.
Monitor requests to ensure we are working to our SLAs and prioritise tasks accordingly
Regular calls with stakeholders to resolve outstanding actions and feedback
Analyse and interpret requirements to ensure correct actions are met and investigate queries through to resolution and fix the cause
Manage the TPP centralization project to move activities to India and continue to work with Project team to enhance working model
Recommend process improvements and automation opportunities, initiate actions or projects for continuous improvement
Develop long term touchless solutions through analysis of the data and process automation Data Automation Hub Lead
Daily management of the team which includes regular 1-2-1s, coaching sessions, monitor of absence following the attendance policy, identify poor performance and work with you to improve this, following the PFG process
Plan resource throughout the month to ensure team are working towards monthly and quarter end deadlines
Ensure staff are motivated, communicated to and engaged with the values of the GFS Update process documentation
Actively and regularly communicate with line manager any risks to the process and/or the team, plan and follow up on actions towards remediation/solution

Some of the operational activities this team support includes:

Service & Billing Operations :

Opening new accounts and branches

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