D2C & Customer Support Executive

Role Title - D2C & Customer Support Executive

CTC : 3,60,000 To 3,90,000 PA

Role Overview

We are seeking a D2C & Customer Support Executive

2+ years of experience

Key Responsibilities

·      Resolve customer queries and escalations via whatsapp, email, and calls with empathy and efficiency.

·      Track and update daily D2C orders, ensuring 100% accuracy in dispatches and deliveries.

·      Coordinate with logistics partners to resolve shipment and delivery issues.

·      Support marketing by executing broadcasts, wallet reminders, and merchandising updates via retention tools.

·      Assist in implementing pricing checks and discount updates on the website.

·      Monitor inventory levels for the warehouse and flag replenishment needs proactively.

·      Act as the SPOC for the Delhi warehouse, coordinating with logistics, marketing, and operations.

Candidate Requirements

·      2+ years of experience in D2C/e-commerce customer support or operations.

·      Excellent written and verbal communication skills.

·      Tech-savvy with ability to quickly learn and adapt to new tools.

·      Detail-oriented, organized, and proactive in problem-solving.

·      Comfortable working in a fast-paced, cross-functional environment.