CX Support Executive

About Us

Uni Seoul

CX Support Executive

Key Responsibilities

Customer Experience (CX) Support

Manage customer interactions across calls, emails, WhatsApp, and social platforms

queries, returns, exchanges, and complaints

timely resolution of tickets

CRM systems / CX tools

Customer Retention & Loyalty Support

Support loyalty and retention campaigns (referrals, win-backs, repeat purchase drives).

Share customer feedback and insights with Marketing & Ops to improve services.

Assist in monitoring metrics like CSAT, NPS, repeat orders

Team & Process Support

Follow CX SOPs for refunds, warranties, and escalations

order tracking, delivery updates, and system accuracy

Suggest process improvements based on customer feedback.

What We’re Looking For

CX support, customer service, or retention roles

clear, empathetic, and professional

CRM tools, ticketing platforms, or OMS/WMS systems

patience and ownership

MS Excel and MS Office

A customer-first attitude with the ability to handle escalations calmly.

Why Join Uni Seoul?

fast-growing lifestyle retail brand

CX, retention, and loyalty programs

Collaborative, young, and creative team culture.

Employee discounts and growth opportunities.