CX Support Executive

About Us

At

Uni Seoul

, we blend Korean-inspired aesthetics with functionality to create products that bring joy to everyday living. Alongside our vibrant retail stores, we’re building strong

customer experience and loyalty practices

to ensure that every interaction leaves a smile.We are looking for a

CX Support Executive

who will be the voice of Uni Seoul for our customers — someone empathetic, solution-driven, and eager to deliver delightful service across all touchpoints.

Key Responsibilities

Customer Experience (CX) Support

Manage customer interactions across

calls, emails, WhatsApp, and social platforms

.Handle

queries, returns, exchanges, and complaints

with empathy and efficiency.Ensure

timely resolution of tickets

within defined SLAs.Maintain accurate records in

CRM systems / CX tools

.

Customer Retention & Loyalty Support

Support loyalty and retention campaigns (referrals, win-backs, repeat purchase drives).Share customer feedback and insights with Marketing & Ops to improve services.Assist in monitoring metrics like

CSAT, NPS, repeat orders

.

Team & Process Support

Follow CX SOPs for

refunds, warranties, and escalations

.Collaborate with Ops & Tech teams to ensure seamless

order tracking, delivery updates, and system accuracy

.Suggest process improvements based on customer feedback.

What We’re Looking For

1–3 years of experience in

CX support, customer service, or retention roles

(Retail/D2C preferred).Strong communication skills —

clear, empathetic, and professional

.Familiarity with

CRM tools, ticketing platforms, or OMS/WMS systems

.Problem-solving mindset with

patience and ownership

.Proficiency in

MS Excel and MS Office

for reporting.A customer-first attitude with the ability to handle escalations calmly.

Why Join Uni Seoul?

Be part of a

fast-growing lifestyle retail brand

.Gain exposure to

CX, retention, and loyalty programs

.Collaborative, young, and creative team culture.Employee discounts and growth opportunities.