CX & Operations Associate

Role Overview:

As a CX & Operations Associate, you will be at the heart of Eleqt’s daily operations, ensuring exceptional customer experiences, booking management, and seamless service execution. This role requires strong operational discipline, problem-solving skills, and a customer-first mindset. You will work directly with the operations and founding team to manage bookings, coordinate fleet & chauffeurs, handle client relations, and continuously improve service quality.

Key Responsibilities:

▪ Manage daily ride operations, ensuring punctuality, accuracy, and premium service delivery.

▪ Handle customer experience (CX) through proactive communication, support, and issue resolution.

▪ Coordinate with chauffeurs, fleet partners, and vendors to ensure operational readiness.

▪ Monitor service quality metrics, ride feedback, and customer satisfaction scores.

▪ Monitor trips, fleet performance, and service standards, maintain operational reports.

▪ Support corporate accounts, event mobility, and VIP bookings with tailored solutions.

▪ Collaborate with cross-functional teams (tech, growth, partnerships) to optimize workflows.

▪ Assist in process automation, reporting, and operational scaling initiatives.

▪ Represent the brand in high-touch client interactions to maintain Eleqt’s premium standard.

Preferred Background:

▪ Graduate in Business, Operations, Hospitality, or related fields.

▪ Experience (1–3 years) in operations, mobility, hospitality, or customer experience roles.

▪ Prior exposure to mobility startups, event management, or travel operations is a plus.

Skills & Experience:

▪ Strong communication, people management, and customer service skills.

▪ Ability to manage multiple stakeholders under tight timelines.

▪ Proficiency in MS Office/Google Workspace; familiarity with CRM or operations tools is a plus.

▪ Analytical mindset with strong problem-solving abilities.

▪ Passion for mobility, sustainability, and premium service delivery.

Compensation:

▪ Full-time role with fixed salary + performance-based incentives.

▪ Salary range: Competitive and aligned with industry standards (to be discussed in the interview).

Why Join Us:

▪ Be part of a disruptive premium mobility startup redefining chauffeur-driven premium mobility in India.

▪ Gain hands-on exposure to CX, operations, and mobility technology.

▪ Work directly with founders and leadership, accelerating your career growth.

▪ High-responsibility role with visible impact on customer satisfaction and brand reputation.

▪ Join a fast-paced startup culture with opportunities for rapid learning and leadership growth.

▪ Chance to grow into higher operational management roles.

▪ Shape the future of sustainable, luxury mobility in India and beyond.