CX (Customer Experience) Operations Manager

Company Description

iOPEX Technologies is a new-generation digital service provider specializing in optimized Digital Engineering, Operations, and Studio Services. We offer high-performance, cost-effective tools that leverage existing infrastructure efficiently. Our client-centric approach and commitment to excellence have earned us a marquee list of Fortune 500 clients and more, all highly referenceable. Our robust IT infrastructure and highly skilled team ensure world-class service delivery, compliant with international quality standards. We innovate to achieve sustainable cost recovery and enhanced customer experience through strategic design, seamless implementation, and operational discipline.

Role Description

Operations Manager

🧭 About the Role

Lead a team of 100–200 professionals, guiding them through performance excellence and personal growth. You’ll drive smart decisions, foster workplace happiness, and champion a culture that keeps employees engaged, inspired, and career-focused—all while delivering stellar results and tech-enabled innovation.

🛠️ Your Mission

• Own and oversee daily operations with strong decision-making and execution
• Lead workforce planning, training development, and QA strategies that fuel high-performing teams
• Foster a culture of

  employee engagement and career development

  through mentorship, recognition, and opportunity
• Inspire a vibrant, purpose-driven workplace where collaboration and happiness thrive
• Build solid relationships with internal stakeholders and external clients to ensure alignment and satisfaction
• Harness the power of AI and data analytics to improve performance and reduce operational costs
• Monitor KPIs and drive continuous improvement initiatives that boost service levels and team accountability
• Maintain excellence in compliance, governance, and communication

🎯 What You Bring

• 5–8 years of operational leadership experience in tech or consumer verticals
• Proven ability to lead large teams (100–200 members) with energy and clarity
• Strong people skills—you know how to motivate, inspire, and connect
• Experience in workforce management, training design, and quality control
• Analytical mindset with proficiency in performance metrics and dashboards
• Excellent client and stakeholder management capabilities
• Confidence in handling day-to-day business decisions with agility
• Bachelor’s degree in Business, Operations, or related field
• A natural ability to create a workplace where people grow and love what they do

🌱 Why You’ll Love It Here

• Play a key role in iOPEX’s AI-led transformation journey
• Build a strong, happy, and high-performing culture
• Collaborate with visionary leaders and top-tier clients
• Work from Ambit IT Park—Chennai’s buzzing hub of innovation