Customer Technical Support

You can fill out this form to apply: https://yoshimitsu.questionpro.com/t/AO2fnZ0VsR

Job Title:

Customer Technical Support

Company Profile

QuestionPro is a leading product-based market research tool that helps businesses grow.

We believe research can be interactive, fun, and game-changing. That’s what has kept us busy for over 15 years, improving and innovating our technologies with only one goal in mind: to help customers collect meaningful data and make better decisions. We’re here to make sure customers get it done. Everything we do is to make customers successful, look smarter, and get the Insights they need.

The company is built with hustle, dreams, and a lot of insights.

Job Summary

• Role

  : Customer Support Engineer (Technical)

• Industry:

  B2B SaaS, Software Services

• Functional Area:

  ITES, KPO, Customer Service

• Role Category:

  Chat/Voice

• Employment Type:

  Full-Time, Permanent

• Primary Location:

  Pune

Job Role & Responsibilities

Below are the primary responsibilities of a Customer Support associate: 

• Handling inbound chats, emails, and calls professionally to provide product support and troubleshoot customer complaints/concerns
• Provide information on our products and services to existing and potential customers
• Understand customer needs, provide tailored solutions, and and effectively pitch products or services to drive sales
• Route concerns that require immediate/special attention to concerned teams
• Follow-up with customers and other teams to ensure necessary actions are taken to resolve the customer issues
• Identify and assess customers’ needs to achieve maximum customer satisfaction
• Build trust and sustainable relationship with customers through effective communication

Skills Required

• Excellent communication skills (written & verbal)
• Good logical reasoning, and problem-solving skills
• Proficiency in using customer service software
• Ability to multi-task and maintain composure in difficult situations
• Experience in lead qualification and generation
• Basic knowledge of primary research / online survey tools (preferred)
• Working knowledge of Web Browser/HTML/CSS/APIs (preferred)

Minimum Qualification

• Pursuing/Completed graduation (Bachelor) or post-graduation (Master) in any discipline

Experience

0.5 to 5 years of experience in customer support or handling clients (preferred)

Shifts & Week Off

• 24x7 Process Rotational Shifts
• 5 days working
• 2 Days Weekly Off (Rotational Offs)

You can fill out this form to apply: https://yoshimitsu.questionpro.com/t/AO2fnZ0VsR