Customer & Technical Support Executive / Engineer

Role & responsibilities

We are looking for enthusiastic and customer-focused professionals to join our Customer & Technical Support Team. The role involves assisting customers with general queries as well as troubleshooting technical issues. The ideal candidate should have strong communication skills, problem-solving ability, and a passion for delivering excellent customer experiences.

Preferred candidate profile

Customer & Technical Support Executive / Engineer

Location: Eco Space Belandur, Marathalli, BTM Layout,Brookfield

Experience: 0-3 years

Qualification: Any Graduates (B.Com / BBA / BCA / B.Sc / BE / B.Tech Any Stream)

Passed Out Year: 20212025 (Backlogs are allowed)

Job Type: Full-time

Shifts: Night /Rotational

Work Mode: Work from Office

Job Description:

Key Responsibilities:

Handle customer inquiries via phone, email, or chat in a professional and courteous manner.

Provide accurate product/service information and resolve customer issues effectively.

Diagnose, troubleshoot, and resolve basic technical issues related to software, hardware, or networking.

Record customer interactions, issues, and resolutions in the CRM/ticketing system.

Escalate unresolved issues to higher-level teams and ensure timely follow-up.

Collaborate with cross-functional teams (IT, development, QA) for technical escalations.

Maintain high levels of customer satisfaction and contribute to team performance.

Required Skills & Qualifications:

Excellent communication skills (verbal and written).

Strong problem-solving and interpersonal skills.

Ability to handle customer queries with patience and empathy.

Basic computer knowledge; familiarity with CRM/ticketing tools preferred.

Freshers and experienced candidates (03 years) are welcome.

Preferred Technical Skills (for Tech Support role):

Knowledge of Windows/Linux/Mac environments.

Understanding of networking fundamentals (IP, DNS, VPN, LAN/WAN).

Hands-on experience with ticketing tools (Jira, Zendesk, Freshdesk, etc.).

Basic troubleshooting of software, hardware, and connectivity issues.

Eligibility:

Any Graduates (B.Com / BBA / BCA / B.Sc / BE / B.Tech Any Stream).

Passed Out Year: 20212025 (Backlogs are allowed).

Perks & Benefits:

Attractive incentives and performance bonuses.

Medical insurance and allowances.

On-the-job training & certification support.

Career growth in both Customer Support and Technical Support tracks.

Employee-friendly work environment.