Posted:1 day ago|
Platform:
On-site
Full Time
Greetings from Live Connections
Position – Team Lead (Customer Support)
Location: Ameerpet -Hyderabad
Interview Process: 2 managerial Rounds (face to face interview)
Key Requirements:
• Qualifications: Any Graduation
• Experience: Minimum 2–4 years overall, with at least 1 year as a Team Leader on paper
• Process Experience: Domestic Inbound Customer Support (Voice Process)
• Languages: Excellent communication skills in English, Hindi & Telugu
Key Responsibilities:
• Lead and supervise a team of customer support executives in a domestic inbound process ( 35- 40-member team).
• Monitor and drive team performance, productivity, and adherence to service level targets.
• Provide regular feedback and coaching to enhance team effectiveness.
• Handle customer escalations and ensure prompt resolution.
Skills and Abilities:
• Performance Metrics Handling: Proven experience in managing key KPIs such as AHT, FCR, CSAT
• Ability to manage pressure and resolve issues efficiently
• Excellent interpersonal and communication skills across multiple languages
Apply onVaralakshmi.Y@livecjobs.com
7995831110
Live Connections
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