Customer Support Specialist

Company Description

SpottyGo is an online hotel booking platform committed to providing travelers with the best accommodation options. By connecting users with trusted and reliable stays, SpottyGo ensures a seamless journey for its customers. With a dedicated team, the company focuses on bridging the gap between travelers and dependable lodging near pilgrimage sites and tourist attractions. SpottyGo aspires to become India’s most trusted and user-friendly hotel booking and travel companion platform.

Role Description

This is a full-time on-site role for a Customer Support Specialist, based in Bhavnagar. The Customer Support Specialist will address customer inquiries, work to resolve issues, and ensure customer satisfaction. The daily responsibilities include providing prompt responses to support requests, offering assistance, and maintaining positive customer relationships through excellent service. The role requires a proactive approach to problem-solving and effective communication with customers.

Qualifications

• Proficiency in Customer Support and a strong commitment to ensuring Customer Satisfaction
• Excellence in Leading Customer Conversations
• Excellent Interpersonal Skills for effective communication and relationship-building with customers
• Experience in Customer Support and ability to provide practical solutions to customer issues
• Strong Analytical Skills to assess and resolve customer problems efficiently
• Patience, empathy, and the ability to remain calm under pressure
• Capability to work well in a team environment
• Proficiency in using customer support tools and software is a plus