Customer Support Specialist

Role & responsibilities

Qualification bachelors degree and above

Ready to work in international customer service process in 24x7 environment in rotational shifts 5 days working

Excellent command in English language active listener demonstrate empathy and good engagement through clear articulation skills in delivering services to customers

Build expert dynamic knowledge of the company’s products and services

Quick learners resolve product or service problems by investigating the customers complaint determining the cause of the problem follow SOPs and delivery the best solution for the problem

Demonstrate high degree of ownership ensure customers are optimally serviced satisfaction

1-2 years of experience as a Customer Support Specialist or similar CS role preferred

Problem solving mindset remain composed in touch situations and work with minimal supervision

Ability to engage customers in chat phone and offline communication

Willing to work from office Hyderabad location

Preferred candidate profile