Customer Support Specialist

About the Role

Infinity Education is seeking a proactive and customer-focused professional to manage student support regarding our UG/PG online education programs. You will be responsible for handling inquiries, resolving concerns, and ensuring learners have a smooth academic experience throughout their journey with us.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat support for student queries
• Assist students with course selection, enrollment process, and academic guidance
• Ensure timely resolution and follow-ups of support tickets
• Maintain accurate records and update CRM systems
• Coordinate with internal teams (Admissions, Academics, Operations) to address concerns
• Share learner feedback to help improve course and service quality
• Represent Infinity Education with professionalism and empathy

Required Skills & Competencies

• Excellent verbal & written communication skills
• Strong interpersonal and problem-solving attitude
• Ability to manage student concerns patiently
• Proficiency in MS Office and CRM tools
• Quick learner with multitasking capability
• Passion for education and student success