Customer Support Specialist

CamCom is a leading provider of AI-powered computer vision technology, specializing in flawless defect and damage detection across various surfaces. Our cutting-edge technology ensures accurate and consistent results, revolutionizing industries and setting new standards for quality. **Role Overview:** As a Customer Support Specialist at CamCom, you will play a crucial role as the primary point of contact for client-raised technical queries, incidents, and operational issues. Your responsibilities will include owning the Support Desk operations from start to finish, which involves monitoring tickets, triaging issues, and ensuring timely resolution in accordance with response SLAs. Collaborating with Project and Technology teams, you will work towards resolving issues promptly, maintaining seamless support, and minimizing disruptions to client operations. This position calls for a proactive problem-solving approach, effective communication skills, and a dedication to delivering top-notch support services. **Key Responsibilities:** - Provide initial support for technical incidents and operational queries. - Address technical and non-technical issues proactively, including access problems, report generation, and FAQs. - Monitor and manage support tickets using JIRA and other tools, ensuring timely resolution and proper routing to the relevant teams. - Conduct basic testing, debugging, and troubleshooting for reported issues. - Assist Customer Success and internal teams by handling support-related inquiries. - Act as a liaison between technical teams and internal stakeholders to facilitate effective communication. - Identify the severity of tickets, escalate incidents when necessary, and keep all teams informed. - Document support tasks for knowledge sharing and process enhancement. - Ensure SLAs are met and uphold high service standards. **Qualifications Required:** - Education: Bachelors degree in a relevant field (B.Tech preferred). - Experience: Minimum of 1 year in a support, operations, or technical support role. - Skills: - Strong problem-solving and troubleshooting abilities. - Basic technical understanding of AI-driven platforms and software systems. - Excellent communication and coordination skills. - Experience with ticketing systems like JIRA; familiarity with other support tools is a plus. If you excel in a dynamic environment and derive satisfaction from resolving technical challenges, CamCom welcomes your application!,