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Customer Support Specialist

Customer Support Specialist

Double Ticks

2 - 3 years

2 - 6 Lacs

mumbai maharashtra india

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

ticketing sales customer support crm logistics

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a Customer Support Specialist The ideal candidate will have extensive experience in technical support, a deep understanding of SaaS platforms, and the ability to provide solutions to complex technical issues. You will play a crucial role in maintaining the highest level of customer satisfaction through expert resolution of technical queries and issues.

Responsibilities

Provide advanced technical support to customers via phone, email, or chat.
Diagnose and troubleshoot complex software issues with a focus on rapid resolution.
Stay abreast of product updates and changes, ensuring accurate and timely information is provided to customers.
Collaborate with the development team to report and resolve product bugs and malfunctions.
Develop and maintain in-depth product knowledge and expertise.
Create and update technical documentation and user guides.
Conduct product training sessions for customers and internal teams as needed.
Monitor and analyze trends in customer issues to provide feedback to the product and engineering teams.

Requirements

Bachelor's degree in any stream
Minimum of 2 years of experience in support, ideally in a SaaS environment.
Strong problem-solving skills and ability to handle complex technical queries.
Excellent communication and customer service skills.
Deep understanding of software, databases, and cloud technologies.
Proficiency in ticketing, chat software.
Ability to work independently and in a fast-paced startup environment.

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Customer Support Specialist