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SL Business Solutions Hyderabad
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Customer Support Specialist

Customer Support Specialist

SL Business Solutions Hyderabad

1 - 3 years

|

3 - 4 Lacs

Posted:4 hours ago| Platform:

Apply

Skills Required

bpo voice us voice process international voice process international calling international sales

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Provide customer support through phone calls, emails, or chats to resolve customer queries and concerns.
Handle international voice process calls from clients across various countries.
Assist customers with product information, order tracking, returns processing, and other related issues.
Maintain accurate records of all interactions with customers using CRM software.
Collaborate with internal teams to resolve complex issues that require escalation.

Desired Candidate Profile

1-3 years of experience in BPO industry (voice process) or similar field.
Strong communication skills for effective interaction with customers over phone/email/chat.
Ability to work on rotational shifts including night shifts as per business requirements.
Proficiency in handling multiple tasks simultaneously while maintaining attention to detail.

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SL Business Solutions Hyderabad

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