Customer Support Specialist

The primary responsibility of this role is to respond to customer queries in a timely and accurate manner through phone, email, or chat. You will be required to identify customer needs and assist them in utilizing specific features effectively. Additionally, you will be responsible for analyzing and reporting product malfunctions, updating internal databases with technical issue information, and monitoring customer complaints on social media platforms. It is essential to share feature requests and effective workarounds with team members and keep customers informed about new features and functionalities. Furthermore, you will follow up with customers to ensure the resolution of their technical issues, gather feedback, and collaborate with Product, Sales, and Marketing teams. As part of your duties, you will also be involved in training junior Customer Support Representatives. This role is available in Full-time, Part-time, and Fresher job types with benefits such as Provident Fund, Day shift schedule, Performance bonus, and Yearly bonus. The work location is in person.,