The primary responsibility of this role is to respond to customer queries in a timely and accurate manner through phone, email, or chat. You will be required to identify customer needs and assist them in utilizing specific features effectively. Additionally, you will be responsible for analyzing and reporting product malfunctions, updating internal databases with technical issue information, and monitoring customer complaints on social media platforms. It is essential to share feature requests and effective workarounds with team members and keep customers informed about new features and functionalities. Furthermore, you will follow up with customers to ensure the resolution of their technical issues, gather feedback, and collaborate with Product, Sales, and Marketing teams. As part of your duties, you will also be involved in training junior Customer Support Representatives. This role is available in Full-time, Part-time, and Fresher job types with benefits such as Provident Fund, Day shift schedule, Performance bonus, and Yearly bonus. The work location is in person.,
As a Marketing Manager at our company, your role will involve listening to the trends of the market and directing the market research efforts of the company. You will be liaising with other departments to guide a unified approach to customer service, distribution, etc. that meets market demands. Your responsibilities will include defining marketing strategies to support the company's overall strategies and objectives, as well as developing a feasible marketing plan for the department and overseeing its day-to-day implementation. You will also be planning and organizing marketing functions and operations such as product development, branding, communications, etc., ensuring they project the company's unique voice. Moreover, you will be designing and coordinating promotional campaigns, PR, and other marketing efforts across channels (digital, press, etc.). Additionally, building a highly efficient team of marketing professionals and creating a solid network of strategic partnerships will be crucial aspects of your role. Qualifications required for this role include: - Experience in market research and analysis - Strong communication and interpersonal skills - Proven track record in developing and implementing successful marketing strategies - Ability to lead a team and collaborate with other departments effectively Please note that this role is available in Full-time, Part-time, and Fresher categories. Benefits include Provident Fund, Day shift schedule, Performance bonus, and Yearly bonus. The work location is in person.,