Customer Support - Social Media Professional

1 - 3 years

3 - 5 Lacs

Posted:9 hours ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Social Media Excellence Specialist, youll be responsible for monitoring, managing, and resolving customer escalations across all social media platforms. Youll transform negative experiences into positive ones through empathetic engagement and swift resolution. Using data-driven insights, youll identify patterns in customer issues and collaborate with internal teams to implement systemic solutions.

What You Will Do

-Monitor social media channels for customer issues and proactively address potential escalations before they intensify
-Track customer sentiment and develop strategies to improve overall perception
-Maintain ownership of customer issues from first contact to final resolution
-Develop and implement escalation protocols that ensure swift resolution
-Identify recurring issues and work cross-functionally to implement permanent solutions
-Transform dissatisfied customers into brand advocates through exceptional service recovery

What You Will Need

-Exceptional communication skills with the ability to adapt tone for different situations and platforms
-Strong problem-solving abilities and creative thinking under pressure
-Deep understanding of major social media platforms and their unique dynamics
-Ability to work effectively in high-pressure situations and manage multiple priorities
-Empathetic approach to customer concerns with genuine desire to help
-Cold calling

Preferred

  • Knowledge of regional languages to address our diverse customer base (Add on)
  • English + Hindi is mandatory
  • Experience in crisis management or reputation management
  • Familiarity with CRM systems and ticketing platforms
  • Years of experience in social media management or customer service, preferably in e-commerce or related industries

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Flobiz A Unit Of Valorem Stack logo
Flobiz A Unit Of Valorem Stack

Financial Services

Bengaluru Karnataka

RecommendedJobs for You