Customer Support Representative

The Customer Support Representative Level 1 is responsible for providing outstanding service to customers by handling inquiries, resolving issues, and offering product and service information. As the first point of contact, your role is crucial in ensuring customer needs are met efficiently and professionally, aiming to enhance customer satisfaction, loyalty, and retention through high-quality support and positive relationships. All job responsibilities are performed under supervision, considered on-the-job training, and closely monitored. You will respond to internal and external customers promptly and positively via phone, email, or fax, providing accurate information on order status, pricing, product availability, and more. Recording all relevant notes in SAP is essential. Additionally, you will accurately enter and review customer purchase orders, addressing any discrepancies promptly. Having a basic knowledge of the company's products and policies, you may suggest product alternatives and provide level 1 troubleshooting solutions. Familiarity with competitive products and the ability to research for additional information is expected. Collaboration is key, as you will work cross-functionally with various parties both within and outside the organization to anticipate and meet customer needs. Handling routine situations and simple requests, you will also perform other duties as required. **Required Qualifications:** - High School Diploma or GED - 1+ Years Relevant Experience in Customer Support - Basic project management and organizational skills - Excellent customer service skills - Proficiency in computers and Microsoft Office Suite, particularly Word and Excel - Proven ability to build and maintain positive working relationships **Preferred Qualifications:** - Bachelor's Degree - 2+ Years Relevant Experience in CSR - A passionate customer advocate with a strong sense of urgency for exceeding customer expectations - Proficiency in office automation and communication tools - Team player with cross-functional collaboration skills - Data analysis skills and SAP experience This role follows a US Shift from 02:00 pm IST to 10:30 pm IST.,