Customer Support Representative

The candidate should be conversant with supply chain functions, customs and export control processes and project monitoring functions related to aerospace products. He / she should have good interpersonal and negotiating skills with ability to develop healthy customer relations and provide prompt feedback to higher management / departments involved. Preferred experience in logistics, military / government e-tendering, warranty management and monitoring of deliveries as per running contracts. The individual should be proactive with good verbal and written communication skills. Have good computer-related skills for managing & accessing ERP/data bases.
FUNCTIONS : - Represent SafranHE as a focal point to regional customer for all front office activities. - Interact with SafranHE, France for following activities: - - Forecasting of spares / product / tooling requirements at customer. - Procurement tracking and monitoring of RFQs. - Tracking and monitoring of repairs - Management of deliveries coordinate end-to-end logistics support between France and India. - Warranty Management. - Payment dashboard for information management. - Coordinate logistics for customs clearance of shipments, perform initial checking and receiving, raise appropriate documentation for parts received in conformity/non-conformance with the receiving procedures and inspection requirements. - Periodic interaction with the customer management to report and address outstanding issues. - Harness customized software / applications to manage business processes and data bases efficiently.

- Graduate (preferably in Business Related Studies or Engineering)
- 5-10 years of experience in Customer Support and Services (Aviation) in a front office role. - Team player - Able to create good relationships

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazines "Worlds best companies 2024" ranking. Safran Helicopter Engines is the worlds leading manufacturer of helicopter engines, with more than 75,000 produced since being founded. It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.